Terms & Conditions
​TERMS & CONDITIONS - SEICOMM
Remote Technical Support Services Agreement
Effective Date: November 25, 2025
Applicable to: All SEICOMM remote technical support services, projects and contracts
1. Agreement & Applicability
1.1 These Terms and Conditions ("Terms") constitute the entire agreement between SEICOMM and the Client for all remote technical support services provided by SEICOMM.
1.2 These Terms apply to all offers, quotations, and agreements between SEICOMM and the Client, regardless of form.
1.3 Any modifications to these Terms must be made in writing and signed by both parties to be valid.
1.4 Client's purchase orders or other terms are not binding on SEICOMM unless expressly accepted in writing.
1.5 If any provision of these Terms is found invalid, all other provisions remain effective.
2. SEICOMM Services Description
2.1 Remote-Only Service Model
All SEICOMM services are provided exclusively on a remote basis. No on-site visits or physical presence at Client locations is included.
2.2 Services Include
SEICOMM provides specialized remote technical support for:
- High-voltage commissioning and FAT/SAT support
- Protection relay troubleshooting (Siemens SIPROTEC, ABB PCM600, GE MICOM)
- IEC 61850 system expertise
- Omicron test file preparation
- SCADA support and configuration
- Operational Technology (OT) cybersecurity consultation
- Technical documentation and reports
2.3 Service Limitations
SEICOMM services do not include:
- On-site engineer visits or field work
- Installation or physical hardware intervention
- Hardware supply or procurement
- Emergency response guarantees (support on best-effort basis)
- 24/7 guaranteed availability (unless contractually specified)
2.4 Current Technical Understanding
All technical analyses and recommendations are based on current industry knowledge. Engineering is subject to continuous evolution. Further analysis may be required as technology advances.
3. Quotations & Offers
3.1 All quotations provided by SEICOMM are non-binding unless stated otherwise in writing with a specific acceptance period.
3.2 Quotations are based on Client-provided information, specifications, and assumptions. Changes to project scope require new quotations.
3.3 Quoted prices are valid for the period specified in the quote. After expiration, revised pricing may apply.
3.4 SEICOMM reserves the right to revise offers if Client circumstances change materially.
4. Fees & Payment Terms
4.1 Pricing Models
SEICOMM offers flexible pricing:
- Hourly Rate: €[Rate] per hour for billable work
- Fixed Project Fee: Defined scope and deliverables
- Retainer: Monthly support package with included hours
- Pay-Per-Project: Quoted fixed fee for specific projects
4.2 Invoicing & Payment
- Invoices issued upon completion of services or per agreed schedule
- Payment due within [30] days of invoice date
- Payment via bank transfer, credit card, or agreed method
- Late payments subject to statutory interest (8% annually or per applicable law)
- SEICOMM may suspend services for non-payment after 30 days overdue
4.3 Expenses
Unless stated otherwise, fees include:
- SEICOMM engineer time
- Remote access and tools
- Technical documentation
Additional expenses billed separately:
- Travel (not applicable - remote only)
- Third-party software licenses or tools
- Unusual or extended project requirements
4.4 Currency & Taxes
All fees stated in EUR unless otherwise agreed. Prices exclude VAT and applicable taxes, added at invoicing.
5. Service Delivery & Responsibilities
5.1 SEICOMM Responsibilities
SEICOMM commits to:
- Provide services in a professional and timely manner
- Use current industry best practices and standards
- Maintain confidentiality of Client information
- Respond to requests within agreed timeframes
- Maintain records of work performed
- Deliver work products as agreed
5.2 Client Responsibilities
Client commits to:
- Provide accurate and complete project information
- Grant necessary remote access (VPN, credentials, systems)
- Specify requirements and acceptance criteria clearly
- Communicate changes or issues promptly
- Make timely decisions to avoid delays
- Maintain system security and integrity
5.3 Timeline & Milestones
Project timeline agreed in writing. Client notified immediately if delays anticipated.
5.4 Communication
Primary communication via:
- Email: thfar@seicomm.group
- Phone: (+33) 06 79 01 47 66
- Video conference: Microsoft Teams, Zoom, or Google Meet
- Response time: Business hours (CET), typically within 24 hours
6. Intellectual Property & Ownership
6.1 Work Product Ownership
- Deliverables: Client receives ownership of documents, reports, and analyses created specifically for the project
- SEICOMM Tools & Methods: SEICOMM retains ownership of methodologies, templates, tools, and techniques
- Third-Party Content: Remains third-party property; Client receives use rights only
6.2 Licensing
SEICOMM grants Client a non-exclusive, non-transferable license to use deliverables for intended project purposes.
6.3 Confidentiality of SEICOMM Materials
Client shall not disclose SEICOMM methodologies, tools, or proprietary processes to third parties without written consent.
7. Confidentiality & Data Protection
7.1 Confidential Information
Both parties agree to protect confidential information received during engagement:
- Technical specifications and project details
- Commercial terms and pricing
- Business processes and strategies
- Any information marked "Confidential"
7.2 Permitted Use
Confidential information used only for stated project purposes. No unauthorized disclosure to third parties.
7.3 Duration
Confidentiality obligations survive contract termination for [3 years] or as legally required.
7.4 Exceptions
Confidentiality does not apply to information:
- Publicly available or becomes public through no breach
- Legally required to be disclosed
- Independently developed
- Received from third parties without confidentiality obligation
7.5 GDPR Compliance
SEICOMM processes personal data per its Privacy Policy (www.seicomm.group/privacy-policy) and GDPR requirements.
8. Limitation of Liability
8.1 Liability Cap
SEICOMM's total liability for any claim arising from this Agreement shall not exceed the total fees paid by Client under this Agreement in the 12 months preceding the claim.
8.2 Excluded Damages
SEICOMM is not liable for:
- Indirect, incidental, or consequential damages
- Lost profits, revenue, or business opportunity
- Lost data or business interruption
- Damages exceeding fees paid
8.3 Client Responsibility
Client acknowledges that:
- Technical analyses and recommendations are provided on best-effort basis
- Client remains responsible for final technical decisions
- Client shall verify all technical information independently
- Client assumes all risks of implementing recommendations
8.4 No Warranty Beyond Services
SEICOMM provides services as specified but makes no warranties regarding:
- Third-party systems or equipment
- Hardware functionality or reliability
- Continuous system operation
- Error-free operation
9. Warranties & Disclaimers
9.1 Service Warranty
SEICOMM warrants that services will be performed:
- In a professional and workmanlike manner
- In compliance with industry standards
- By qualified engineers
9.2 Disclaimer
EXCEPT AS EXPRESSLY STATED, SEICOMM MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:
- MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE
- NON-INFRINGEMENT OF THIRD-PARTY RIGHTS
- ERROR-FREE OR UNINTERRUPTED SERVICE
9.3 Third-Party Systems
SEICOMM is not responsible for:
- Performance of Client systems or equipment
- Third-party software or hardware
- Network connectivity or availability
- System compatibility issues
10. Termination
10.1 Termination for Convenience
Either party may terminate this Agreement with [30] days written notice.
10.2 Immediate Termination
Either party may terminate immediately if:
- Material breach not remedied within [14] days notice
- Bankruptcy or insolvency proceedings
- Illegal activity
10.3 Payment Upon Termination
Upon termination, Client shall pay:
- All completed work through termination date
- All expenses incurred to termination date
- No refunds for partially completed projects (unless due to SEICOMM breach)
10.4 Survival
Upon termination, the following survive:
- Confidentiality and IP provisions
- Limitation of liability
- Indemnification
- Governing law and dispute resolution
11. Indemnification
11.1 SEICOMM Indemnification
SEICOMM indemnifies Client against claims that SEICOMM:
- Infringes third-party intellectual property rights
- Violates applicable laws in providing services
- Breaches confidentiality obligations
11.2 Client Indemnification
Client indemnifies SEICOMM against claims arising from:
- Client information provided to SEICOMM
- Client implementation of SEICOMM recommendations
- Client misuse of SEICOMM deliverables
- Client systems or environment
12. Governing Law & Dispute Resolution
12.1 Governing Law
These Terms are governed by French law (France). The UN Convention on International Sale of Goods does not apply.
12.2 Dispute Resolution
Disputes shall be resolved through:
1. Good Faith Negotiation: Parties attempt resolution (30 days)
2. Mediation: If unresolved, parties pursue mediation (30 days)
3. Arbitration or Litigation: If mediation fails, disputes resolved via arbitration or competent courts
12.3 Arbitration
Disputes may be submitted to binding arbitration under [specify arbitration rules] if both parties agree.
13. General Provisions
13.1 Entire Agreement
These Terms, together with any signed Statement of Work or proposal, constitute the entire agreement superseding all prior communications.
13.2 Amendment
These Terms may be amended only in writing signed by both parties.
13.3 Waiver
Failure to enforce any provision does not constitute waiver of that provision.
13.4 Severability
If any provision is invalid, others remain effective.
13.5 Assignment
Neither party may assign rights or obligations without other party's written consent. SEICOMM may assign to affiliates.
13.6 Force Majeure
Neither party liable for delays due to force majeure (war, natural disaster, government action, pandemic, etc.). Notice required within 48 hours.
13.7 Notices
Legal notices via:
- Email to contact addresses
- Registered mail to business addresses
- Effective when received
14. SEICOMM Contact Information
SEICOMM
32 allée de la Roberstsau
67000 STRASBOURG (FRANCE)
Email: thfar@seicomm.group
Phone: (+33) 06 79 01 47 66
Website: www.seicomm-group.com
15. Acceptance & Acknowledgment
By engaging SEICOMM services, you acknowledge that you:
- Have read and understood these Terms
- Agree to be bound by these Terms
- Have authority to bind your organization
- Accept the service limitations and disclaimers
© 2025 SEICOMM - All Rights Reserved
Version 1.0 - November 25, 2025
Effective from: November 25, 2025